Over the past 4 years I have been privileged to work side-by-side with peers and thought leaders to focus on developing greater vision, alignment, and traction both in my own company as well as helping guide others with theirs. This has been an incredible learning experience as we have shared ideas, best practices, and processes, holding each other accountable along the way.
As I read books from great authors like Pat Lencioni, Jim Collins, Gino Wickman, and others on leading a business, I noticed how these great thought leaders are all within our lifetime. Perhaps it is the power of the internet to know and be known that has opened the floodgates for leadership development. At the same time I wondered why there didn’t appear to be much in the way of thought leaders before our time who shared their experiences outside the occasional quote or biography.
That was until recently. During a time of daily devotions I was studying Philippians 3. As I read through verses 12 to 19 I happened to read them in The Message translation. Wow, what an AHA moment. While I know Paul was speaking towards a relationship with Christ, the parallels with vision, alignment, and traction are astonishing.
As a leader, how in tune are you with what I call "The Other 5%". To be totally honest, I didn't coin the phrase. It came about as a result of conversations with some of our IT Services clients . about recent experiences with our team. In both cases the clients were very happy overall with the service we provided, yet, there was a notable difference between what each shared as our conversation evolved and I felt that difference is "The Other 5%".
Conversation #1: The client had some new equipment installed and during the installation process there was an issue with setting up one of the devices in the office. The client shared that after spending a fair amount of time attempting to find the solution online the team member instructed the client that they would need to call the manufacturer themselves because we could not do that for them.
Ingredient #1: How do we behave?
I hope you took some time to reflect on "Why we exist" and gained some clarity on the reality that we exist simply because people need us. We have the unique opportunity to solve their problems and bring value to their lives. The value we bring is created through 5 key ingredients.
Why do we exist?
I got some really great answers from the initial post on this subject. Some are included below:
Why do we exist?
Have you ever really thought about why we exist? Not as members of the human race, although that is a great conversation I would love to have with anyone interested. I mean, why do we exist as a company? Why did we open our doors? Why do we continue to do what we do every day?